Sleepy Goodness (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with New Zealand’s Privacy Act 2020. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, contact us, or use our services.

1. What Personal Information We Collect

We may collect the following personal information from you:

• Name

• Email address

• Phone number (if provided)

• Child’s age, sleep patterns, or other information relevant to providing our services

• Any other information you voluntarily provide through contact forms, emails, social media messages, or while downloading resources (e.g., a free guide)

2. How We Collect Your Information

We collect personal information:

• When you fill out our website contact form

• When you sign up for free resources (e.g., sleep guide)

• When you send emails or messages via Instagram DM, Facebook Messenger, or other agreed communication channels

• When you book or pay for services through our website

We use trusted third-party platforms (e.g., Systeme.io) to collect and store this information securely.

3. How We Use Your Information

Your personal information is used for:

• Responding to your inquiries and providing our services

• Creating personalized Sleep Plans and providing follow-up support

• Sending newsletters, sleep tips, updates, and promotional material if you have opted in

• Improving our services and website experience

You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly at [email protected]

4. How We Store and Protect Your Information

Your information is stored securely using trusted third-party platforms (e.g., Systeme.io) and our internal systems.
Access to your personal information is limited to Nadine Lim (Sleepy Goodness) and authorized staff required to provide services.
We take reasonable steps to protect your information from loss, misuse, unauthorized access, or disclosure.

5. Sharing Your Information

We do not sell or trade your personal information.

We may share information with third parties only when necessary to provide services (e.g., our website platform or email service provider) or if required by law.

If you choose to provide a testimonial, review, or feedback, Sleepy Goodness may use this content for marketing or promotional purposes (for example, on the website, social media, or other marketing materials). Sleepy Goodness typically uses only the parent’s first name when sharing testimonials, unless you have already made your testimonial public (for example, through a Google Review or social media post), in which case it may be shared as written.

If you prefer that your testimonial not be used, please inform us in writing.

6. Cookies and Tracking

Our website uses cookies and similar tools provided by Systeme.io to make the site work properly.
These tools also help track email interactions (like whether you open an email or click a link) and help us improve our website and services.
We do not use advertising cookies at this time.
You can control cookies in your browser, but some parts of the website (like forms or downloads) may not work if cookies are disabled.
If we start using other tracking or marketing tools in the future, we will update this Privacy Policy.

7. Your Rights

You have the right to:

• Access your personal information

• Request correction of any inaccurate information

• Request deletion of your personal information (subject to legal or contractual requirements)

• Opt out of marketing emails

Requests can be made at [email protected]

8. International Clients

If you are accessing our website from outside New Zealand, please note that your personal information will be handled according to this Privacy Policy and stored on servers located in New Zealand or hosted by third-party platforms.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Nadine Lim - Sleepy Goodness
Email: [email protected]